Thank you for getting in touch with Meta Quest Support. We understand that you are having some issues with the battery life on your Meta Quest 2 not lasting as long as you expect. We will give you some handy advice that you can take to assist you in prolonging the battery life on your headset.
Using charging cables and adapters other than the official charging cable/adapter can damage the battery slowly over time.
This is due to different charging cables and adapters having different voltages and amperages.
Leaving the headset plugged in for days or weeks at a time can damage the battery over time, especially if the headset is on, or asleep rather than turned off.
Battery life will vary depending on use. Some features, such as increasing the refresh rate, may consume more power depleting the battery faster. If changes have been made that alter the headset's performance, either through the Experimental Features or through a third-party app, turn off the features or revert the changes and test the headset performance without these features/settings changes.
Rechargeable batteries will naturally become less effective over time. Even if the customer claims that the battery used to last longer previously, if the battery is getting around 2 hours of usage it is operating within its expected parameters.
We hope these steps have helped. If you are still having issues with your Battery however, please get back to us with some information on your account, so that we can check the status of the warranty on your Meta Quest 2. The details we require are the following.
Full name on Meta account Meta email: Meta alias/username:
Serial number of Meta device:
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Hello, we would like to apologize for the mistake in the previous message. Please do not send the information requested in the public forum. If you continue to have issues with your battery life after trying the steps.
We will require some information about your device and account that we wouldn't want you to disclose in a public space. Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://www.meta.com/help/support/. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We're reaching out to see how everything is going. If you have any questions or still need assistance, we're here to help!
Remember to check out our support center for frequently asked questions and some helpful resources.
Best wishes,
Meta Quest Support
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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