01-07-2025 12:09 PM
Hi today I completed a factory reset on the headset as advised online not on the app. I have tried to reconnect my phone to the oculus Meta quest and I cannot get past the safety video now I’ve had tech support on chat and they have told me that I need a new headset. I shouldn’t have factory reset the headset which I find ridiculous as it was working fine until I did that just wondered if anybody on here can help
01-07-2025 12:54 PM
quest 1 safety video - Google Search
01-07-2025 01:11 PM
What it is? Is I need to watch the safety video but on the safety video screen the arrows just keep going round in a circle and the video doesn’t pop up which means I cannot connect my phone to the matter quest and then carry on
01-07-2025 01:21 PM
@speshdh9 read the third post down in the link provided.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset