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Meta quest 2 Wi-Fi connection problem

Anonymous
Not applicable

why does my WiFi either turns off or won’t even show WiFi availability.  I’ve been searching for solutions but no luck at all.  

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Anonymous! We definitely want for you to be able to enjoy your time in VR, and that can be hard if your headset won't connect to the internet! We would recommend starting with the following troubleshooting steps:

 

  1. Reboot the headset.
  2. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
  3. Try connecting to a different network.
  4. Make sure your data is backed up, then perform a factory reset.

Hopefully this gets things working for you! If you continue to run into trouble, please let us know more about the specific behavior you are seeing.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, we wanted to check back in here to see if you needed any further assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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