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Meta quest 2 grey screen after first software update

moe.lester.457
Explorer

This is happening to 2 of my meta quests just after opening them when you get the first software update I left them charging and updating for a couple hours, now loads up the os icon but is just a lit up Grey screen even factory resting one did not work

1 REPLY 1

oculusness
Consultant

@moe.lester.457   

there's an issue with a current update that's causing the headsets to be unresponsive. Please keep your eye on this thread for any official updates from meta.

https://communityforums.atmeta.com/t5/Talk-VR/Unacceptable-Response-to-Software-Update-Breaking-Devi...

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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