'Meta quest 2 headset' not pairing

[AG3NT_SW4LLOWS]

qod willing whomever is reading this your health is well, as well as your friends and family, and you continue to prosper at the things you wish.

That being said
• recently i paid for two 'Meta Quest 2 headsets'
•one 'Meta Quest 2 headset' has failed to pair with the controllers
•i went above and beyond and attmepted to use a second set of brand new controllers [failed]
•one 'Meta Quest 2 headset' has failed to pair with mobile app
•one 'Meta Quest 2 headset' was working properly until sunday September 15
•i have followed steps givin to i marked 'troubleshooting' [ for the application] at the meta website
•i have followed steps givin to i marked 'troubleshooting' 'factory reset' at the meta website
•i have uninstalled and reinstalled the 'Meta Quest mobile application'
•i have checked all permissions
• i appreciate the benefit having the 'Meta Quest 2 headset' gaming system, at this time the 'Meta Quest 2 headset' is unable to operate properly and is causing i financial harm

•i wish to return the the two 'Meta Quest 2 headsets' and require fair and just compensation, and/or of equal trade and value
• i was led to believe that the 'Meta Quest 3 headset' with instore credit would be fair an equal trade, all instore credit will be used for purchasing games on the 'Meta Quest store'

Thank you for your services
Your friend
William

Also i have tried to create a new meta account, i have a second 'meta quest 2 headset' as back up brand new that also will not connect to the mobile app. On both of the accounts i created

[MetaQuestSupport]

Hey @AG3NT_SW4LLOWS, we understand it is extremely frustrating to have your VR experience abruptly come to a halt due to pairing issues with the controller. We also highly appreciate that you have communicated to us about every little detail of this issue and the troubleshooting steps you have performed. Therefore, we request you to send us a private message that would allow us to look into this in detail and proceed towards gathering key information and performing required authentication steps.
 

• Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
• Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

[AG3NT_SW4LLOWS]

Please man, i wish to get the resolve.

More in-depth then, what?

i have a second cell phone and downloaded the Meta Quest App, i created a second email account, i created a second meta account, i opened a [back up] New in the box 'Meta Quest 2 headset', i did 'troubleshooting' again for the second cellphone, checking permissions, just in case if the cell phone was the problem,

i checked the router to see if its dual band, and if so i made sure that the route and headset were on the same frequency

[MetaQuestSupport]

Hi there, thank you for bringing this issue to our attention! 

We can confirm on our system that you are already in communication with our agents through email. 

Please make sure to check your Gmail address, make sure to look into your inbox and spam folders.

Have a good day!

[AG3NT_SW4LLOWS]

Okay. do you know the man who will be following up with i, is there a waiting period? how long will it take to escalate?

The last message I received was yesterday at 3:50pm

 

[MetaQuestSupport]

Hi there, we can confirm on our system that you are already in communication with our agents through email. 
They wrote to you yesterday asking for some extra information. 
Please make sure to check your Gmail address, look into your inbox and spam folders.

Have a good day!

[AG3NT_SW4LLOWS]

have that man message i again, i have checked through spams, and inbox, I'm not seeing any new messages.

Thanks you very much

[MetaQuestSupport]

Hi there, we have informed our agents to resend the email. 
We hope to hear back from you through that medium.
Have a good day!

[AG3NT_SW4LLOWS]

 

 can i actually speak with someone who isn't just copy and pasteing the same script, i was led to believe a ticket was created with this information and notes.

[AG3NT_SW4LLOWS]

qod willing your having a good day, any progress?? The last message I received was at 2:15pm. in the screen shots above, I re-provided all the information you have asked me, but I haven't received any in-depth 'troubleshooting'.