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Meta quest 2 no longer charging charging

trigoo
Honored Guest

2 days ago my charger stop working for the meta quest 2 and the battery pack for the quest 2. when I plug it in it there was no light I checked if the charger was broken it was still working for my phone. the charger is no longer working for the quest 2 it also stop working for my battery pack to. I used a different charger and it was working for my quest. but the last charger wasn't working for the quest or the battery pack and it was still charging my phone. I also can't charged the battery pack anymore with any other charger it doesn't charge anymore.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @trigoo!

We recognize that you're experiencing a charging issue with your Meta Quest 2. We understand that this is not the kind of experience you wanted. However, we are here to assist you and our other fellow gamers. Here are some troubleshooting steps you can attempt:

 

Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.

  • If trying to charge from a computer, take note of the following:
    • Computers typically provide less power than outlets and may require more time to charge.
    • If you is using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
    • Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is defendant on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary greatly between computer models, so we cannot provide assistance with these.
    • While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
  • Attempt to charge the headset without the facial interface. Some interfaces may block the proximity sensor which can impact the power of the headset.
  • Are you using the Elite Strap with battery or any third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc) If so, please disconnect the Elite Strap with battery or any third-party accessories and  try charging the headset again. 
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

These are a few more steps for you, @trigoo!

 

  • Try charging from a different source (another PC or different wall outlet) 
  • Have you spilled any liquids on the headset? 
  • Please attempt a Hard Reboot on the headset

        a. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

        b. If the boot-up sounds is not heard, enter the USB Update Mode and select "Boot Device" 

 

The last troubleshooting step you will attempt is a Factory Reset with Cloud Backup enabled. 

Cloud backup should be enabled by default, but it is always good to double-check. 

 

Please let us know if there are any changes. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Knock, knock! We wanted to check in with you to see if you'd been able to give those steps a try! Please let us know if there's anything else we can help you with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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