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Meta quest 2 not syncing with controllers

Dineshpahuja2006
Honored Guest

I recently bought meta quest 2 and after couple of months of use, it was not turning ON after hours and hours of  charging. I worked with meta support and after 3 hours of troubleshooting,  they RMA the headset. 
New Headset arrived and now it is turning ON and display only shows animation to remove strips from controller and 5 digit code nothing else.

I performed all the troubleshooting but no luck 

Replacing both controller battery
Leaving controller batter out for 10-15 min then putting back 
Boot mode headset
Factory reset headset
Charging headset with and without mouthpiece until we see green light

No other prompt showing up on headset display. Even Meta support unable to help here. 

DP
1 REPLY 1

Choleni
MVP
MVP

Hi @Dineshpahuja2006 🙂

have you tried to pair the controllers manually?

How to pair and unpair your Meta Quest Touch controllers | Quest Help 

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