07-10-202308:05 AM - last edited on 07-23-202408:04 AM by TheAntiSocializer
I have put in the code that my occulus has given me, but it always says it could not be found. I have tried every possible solution that has been given to me by the app.
Hey there, @Skunch_Skunch. We can definitely understand how concerning it would be for your headset to not pair correctly with the app, and we'd be glad to help out! Here's some steps to try out to see if they help, let us know how it turns out!
Ensure the phone's Bluetooth is turned on and the headset is turned on.
Ensure the app and headset are using the admin account, and not an additional account.
Clear the Bluetooth cache on the phone. (see below)
Power cycle the phone and the headset.
Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
Uninstall and reinstall the Oculus application on the phone.
Ensure the phone and headset are connected to same wireless network.
If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
Try using a different phone.
Factory reset the headset. (See below)
Bluetooth information may vary from device to device.
On an Android device
Open Settings and go to Apps.
Go to Bluetooth
Tap on Storage and Clear Cache.
On an iOS device
Open Settings and select Bluetooth.
Forget every Bluetooth device in the My Devices list using the "i" icon.
Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.
Factory reset From the Headset:
Power off the headset.
Press and hold volume down & Power.
This will boot into the USB Update Mode menu.
Press volume button to move selection, press power button to make the selection.
Navigate to Factory Reset and press the Power button.
The device should now begin the Factory Reset process.
We'll be looking forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey everyone! Just jumping in here to note that I'll be locking this thread in particular since it is now over a year old. If you're currently running into issues with your headset not being able to pair with the app, I did mark one of supports responses with some things to try. Everyone should be able to see it on the first page.
Along with those suggestions, I'd definitely recommend reaching out to @MetaQuestSupport through private message or a support ticket. They might be able to look into some warranty options.
Otherwise, you can also feel free to make a new thread in the Get Help boards.
Hey there, @Skunch_Skunch. We can definitely understand how concerning it would be for your headset to not pair correctly with the app, and we'd be glad to help out! Here's some steps to try out to see if they help, let us know how it turns out!
Ensure the phone's Bluetooth is turned on and the headset is turned on.
Ensure the app and headset are using the admin account, and not an additional account.
Clear the Bluetooth cache on the phone. (see below)
Power cycle the phone and the headset.
Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
Uninstall and reinstall the Oculus application on the phone.
Ensure the phone and headset are connected to same wireless network.
If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
Try using a different phone.
Factory reset the headset. (See below)
Bluetooth information may vary from device to device.
On an Android device
Open Settings and go to Apps.
Go to Bluetooth
Tap on Storage and Clear Cache.
On an iOS device
Open Settings and select Bluetooth.
Forget every Bluetooth device in the My Devices list using the "i" icon.
Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.
Factory reset From the Headset:
Power off the headset.
Press and hold volume down & Power.
This will boot into the USB Update Mode menu.
Press volume button to move selection, press power button to make the selection.
Navigate to Factory Reset and press the Power button.
The device should now begin the Factory Reset process.
We'll be looking forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Skunch_Skunch. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello @Anonymous! We hate to hear that you're having this issue as well! Were you able to follow the steps posted above? Reach back out to us and let us know if you were able to try them and if they helped! We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Greetings again, @Anonymous! We just wanted to check in with you and see if you still needed any help with the issues you were having with paring codes not being received by the Quest 2 device. If you still need any assistance, please feel free to reach back out to us at any time! Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Facing the same issue here. I’ve tried all the possible solution steps provided and none of them worked out.
Feeling frustrated because my son was using his oculus normally then all of sudden an error on account center was kicking him out from the games followed by an error. After a while we decided to factory reset. Now, we cannot pair at all.
I’ve tried all this and still doesn’t work. It sees there is a headset to pair, it accepts to code and as it’s pairing it gives me the error message. I’ve tried all the above unsuccessfully.
I have also done all of these steps and additional more complex troubleshooting steps, including using older versions of the Android app. I do not have an IOS device to try with. Very disappointing. The advice I was given from a personal ticket was to buy a new headset or refurbished. Sad that a software issue borks these headsets and Meta does not claim ownership.
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