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Meta quest 2 startup

turt.834516
Honored Guest

I have some kind of issue, and I have tried everything in my power to fix it. 

For about a week, my quest 2 would start up as normal, bit get stuck on the logo and spin. Now, it spins for about 2 - 4 rotations, then goes all black and powers down and says restarting over and over again. Does anyone have any idea what I can do to fix this.

(Subnote, I am unable to preform a factory reset because my app is not connected with the device at this moment due to this problem)

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @turt.834516! It seems like you're having some issues with your Quest 2 getting stuck on the logo, turning black, and shutting down. We want to ensure that you have the best possible experience, so let's work together to solve this problem! Can you tell us when you first noticed this issue? Also, please let us know what troubleshooting steps you've already tried, so we don't suggest the same ones. By the way, has your device been dropped? Feel free to ask us any questions you may have!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @turt.834516! Just wanted to drop by and see if you still need any assistance. Feel free to reach out if you have any questions!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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