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Meta quest 2 wont connect to wifi

skyelisax
Honored Guest

Trying to connect to wifi and it says check password and try again - when i try through the app it says network connection timed out.  I have tried a factory reset and nothing is working.  It’s definitely not my WiFi as everything else is connected perfectly and I’ve entered the correct password upwards of 50 times.  I have tried forget network but same error comes up- I have tried emailing customer service but they aren’t getting back to me.   Does anyone know how to fix this? 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi
 
Thanks so much for helping 
I removed it. Then it added again. I had to try all the options of set up as not all would let me put password in. The one that worked was WPS/WPS2 ( something like that)
 
I googled SKY and 5ghz. 
Apparently sky don't separate them 
 
It works !!!!!
 
Thanks 
Charlene 

View solution in original post

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hey there, @skyelisax. We definitely want to make sure you're able to get connected to your local Wi-Fi network, so we'd love to help take a further look to get you running smoothly.

To continue troubleshooting your network and your device further, we would like to gather the following details:

  • Is this the first time connecting the headset to your Wi-Fi network? 
  • Has a Hotspot or new Wi-Fi network been tested with the device? 
  • If using a dual-band router, let's make sure the 5GHz is being used. 
  • What is the current software version of the VR headset? 

Additionally, we'd like to attempt a few more troubleshooting steps outside the ones you've attempted:

  • Forget the current Wi-Fi network on the device 
  • Uninstall the Meta Quest mobile app 
  • Hard reboot the headset by holding the power button for 30 seconds
  • Reinstall the Meta Quest mobile app 

Once everything comes back up, do let us know how things appear. We'd be happy to work with you to take a further look into the device! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey hey @skyelisax! We wanted to check in to see whether you still need any assistance. We'd love to help you resume to the awesome world of VR! 

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi

I'm having the same issues.  I got a new router today. Now the occulas won't connect. 

I've rebooted it. Still says passwords incorrect. 

 

How would you make sure you are connected to 5ghz?

I will try the other things before having to factory reset. My son is very worried about loosing data

Hey there @Badbonestiger! We're pleased you've already consulted our previously provided advice on Wi-Fi connectivity! If the network password is still saying it's incorrect, disconnect from the network, reconnect, and reenter the Wi-Fi password. Let us know if that helps!

 

With regard to making sure you're connected to 5Ghz, this may depend a bit on the exact router you possess. Typically, if you have separate 2.4Ghz and 5Ghz networks, you will see essentially two networks available- one may be only your "NetworkName" and another "NetworkName-5G." Your mobile device should be able to see both- your headset however may not. You may also consider reaching out to your Internet Service Provider for more detailed information regarding your router or internet service! Please take a look at your available networks, and let us know what you find.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Knock, knock! We wanted to check back in with you, to see if you'd been able to check on your wireless network! Please let us know what you can find, or if there's anything else we can help you with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi
 
Thanks so much for helping 
I removed it. Then it added again. I had to try all the options of set up as not all would let me put password in. The one that worked was WPS/WPS2 ( something like that)
 
I googled SKY and 5ghz. 
Apparently sky don't separate them 
 
It works !!!!!
 
Thanks 
Charlene 

That is wonderful news! We're happy that you were able to get everything back up and running with the new router. Thank you so much for the update! If anything else comes up, please don't hesitate to reach out! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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