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Meta quest 2

acein0223
Honored Guest

My meta Quest 2 keeps on saying headset detected but it's not paired up

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @acein0223,

 

We couldn't help but notice you are encountering some trouble with pairing your headset, and we would love to help you out!

 

We are going to ask a few questions so we can try to isolate what might be causing this error before we begin troubleshooting:

 

  • Are you encountering any error messages when you try to pair the headset? 
  • Is the Horizon App downloaded and on the most updated software version?
  • Is your Bluetooth turned on, and permissions enabled to access the Horizon app? 
  • Is your headset fully powered on with at least 30% battery?
  • Is the account you are trying to pair currently the only account on the headset?
  • Is the headset on the most recent software version? 

Once we receive these details, we will have a better idea of what's going on! 

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello @acein0223 !

 

We are just checking if everything is alright. We haven't heard from you since then. We assume your issue has been resolved. If not, please respond to us back.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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