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Meta quest 3 Connection issue

Arathrlm
Honored Guest

I am having issues for connection with my Meta Quest 3 512.

The device asks for connecting to metacom/device and place a 8 digit code. When you enter into the website and place the code it asks for your email. When you enter your email it doesn't recognize your email.

I connected to a support agent, she asked me to reconnect to wifi, problem not solved after this, she asked me to follow these steps with a computer not through an iphone. I did this and it worked, but it was very annoying for an hour or so. You are in a loop..!

This seems like a bug due to some issue that I don't know and many people are experiencing it as far as ı see.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there!

 

We're glad to hear that your issue was resolved however we also understand at the same time that it wouldn't have been the best experience as you were stuck in the connection loop. If you still have any queries regarding the same, feel free to get in touch with us via the PMs and we will be happy to answer.

 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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