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Meta quest 3 Locked

Pigo.95
Honored Guest

Hi team, my meta quest 3 is blocked.
I can’t do anything. When I turn on the viewer nothing happen. I just can put my PIN only with my hand (not with the controller) and then it freezes.
I’ve tried to turn off and restart but the problem remain. I was downloading some videos and maybe the memory run out.

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Pigo.95! We don't want anything getting in the way of your enjoyment of VR! We'd like to gather a bit of information so we can look further into this and see how we can 

help you out, so we can do that, please send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @Pigo.95! We were just reaching out to see if you still needed some help with your Meta Quest 3. If so, please let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yeayojeter
Honored Guest

im having this same issue at the moment 

i need help with this verry same issue

Hi @Yeayojeter and @Yeayojeter! Thanks for letting us know what's been going on with your headset being locked. We sure know how vital it is to be able to access our devices and we're ready to help out! 

 

To start us off, please tell us a bit more about what you're seeing and about any troubleshooting you've already tried. This way, we'll be able to provide the next best steps without having you repeat any steps. We've listed a few questions for you below:

 

  • Are you seeing any type of error code or notification?
  • Have you attempted any reboots or restarts?
  • Has the headset been fully charged (2+hours) via a wall outlet?

Once we hear back from you, we'll have more information to direct us towards our resolution. Looking forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @Yeayojeter! Just checking in to see if you still needed some assistance? Let us know if there is anything we can do for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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