Hi team, my meta quest 3 is blocked. I can’t do anything. When I turn on the viewer nothing happen. I just can put my PIN only with my hand (not with the controller) and then it freezes. I’ve tried to turn off and restart but the problem remain. I was downloading some videos and maybe the memory run out.
Hey there, @Pigo.95! We don't want anything getting in the way of your enjoyment of VR! We'd like to gather a bit of information so we can look further into this and see how we can
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Hi @Yeayojeter and @Yeayojeter! Thanks for letting us know what's been going on with your headset being locked. We sure know how vital it is to be able to access our devices and we're ready to help out!
To start us off, please tell us a bit more about what you're seeing and about any troubleshooting you've already tried. This way, we'll be able to provide the next best steps without having you repeat any steps. We've listed a few questions for you below:
Are you seeing any type of error code or notification?
Have you attempted any reboots or restarts?
Has the headset been fully charged (2+hours) via a wall outlet?
Once we hear back from you, we'll have more information to direct us towards our resolution. Looking forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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