08-18-202410:40 PM - last edited on 08-19-202412:09 PM by NolaBaby
Hello everyone I have a problem with my glasses, suddenly one day I was playing normal and suddenly I get a message that said tracking lost the image start moving everywhere as if I had no control the controls were disconnected what I did was restart but the problem persisted factory reset it worked correctly again for a few hours and again it began to present the same problems and finally it stayed in the meta logo spinning it crashed there I turned it off and I saw it turn on after 3 days and it worked normally but within hours it came back with the same problem lost tracking. Every time I leave it off for 1 day and turn it back on it works properly but for hours it can be failing?
We appreciate you bringing this to our attention and we would love to assist you with this.
Can you please try these trouble shooting steps:
1. Make sure the tracking is turned on
By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.
Click on the clock on the left side of the universal menu
Select Settings
Select System from the Settings panel
Select Headset Tracking from the left side panel
Make sure Headset Tracking is ticked
2. Clear your boundary history
Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.
Press the Oculus/Meta logo on your right controller
Click on the clock on the left side of the universal menu
Select Settings
In the settings panel, select Boundary
Select 'Clear Boundary history'
Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu
3. Reboot the headset
Turn the headset off, wait a minute or two, then turn it back on.
A restart is a little different so turning the headset off is recommended over just restarting
4. Remove any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.)
Last resort: Factory Reset, this will erase all saved data on the device and is irreversible. You will still be able to access purchased content from your account, once you are logged back in. It is recommended to use the headset method over the mobile app.
Keep us updated.
If the issue still persists, let us know.
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