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Meta quest 3 air-link image parsing and lagging problem

Yusuf190700
Honored Guest

Meta quest 3 air-link is laggingg and image parsing on my pc. My pc features is 4060 8 gb, R5 5500, 16gb ram but i am live a problems, but not living problems on my brother rx580, R5 5500 pc i think problem on my gpu settings or gpu. (my english not very good)

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Yusuf190700! We certainly want to help make sure your PCVR experience is seamless, so we appreciate you bringing this Air Link lagging issue to our attention! To help us get a better grasp of what might be causing this, we have a few questions and troubleshooting steps we'd like you to go through. When you get the chance, please answer and try out the following:

 

  • Have you checked to make sure your PC currently meets the requirements to use Quest Link here?
  • Has this lagging issue always happened on your PC, or did it only start recently?
  • Please make sure your PC is connected to router/access point via Ethernet cable and not Wi-Fi.
  • Your headset should be connected to Wi-Fi via the 5GHz band (AC or AX).
  • The router should be in the same room as the headset or in line-of-sight and at least 1 meter (3.3 ft) off the ground.
  • Make sure your network is a mon-mesh network configuration.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

The problem has existed since the first time I used air-link and yes, i checked my pc is recommended features and 5ghz 100mb upload/download wifi but i have problems on air-link. i tried air-link on my brother rx580 r5 5500 pc but not have any problems and yes

my pc features:

gpu: 4060 8gb vram

cpu: R5 5500

ram: 16gb

Flowace
Explorer

Your PC specs are good for Air Link, so the lag is likely due to connection or software issues. Here's what to check: WiFi: Make sure you're on a 5GHz network with a strong signal close to the router. Avoid using a mesh network and consider a wired connection for your PC if possible. Software: Update your graphics drivers and Meta Quest software. Check for any background programs using bandwidth. Air Link settings: Try lowering the resolution and bitrate in the Oculus Debug Tool to reduce workload. Search online for "Air Link lag fix" and "Oculus Debug Tool."

Thank you for taking the time to help our fellow Quest community member, @Flowace! You're right, the PC does appear to meet the requirements to use Air Link, and those were all great suggestions. With that said, we'd like to build off of that, so we kindly ask that you, @Yusuf190700, complete the following and let us know if you're able to connect to Air Link: 

 

  1. Repair the Meta Quest PC Application. This is accessed by re-running the Meta Quest setup file. If the setup file detects that Meta Quest Home has been installed, partially or fully, Repair will appear in the list as an option. Repair is unlikely to address any app-specific or error messages related to hardware components.
    1. Start here and click Download software.
    2. Select Repair.
      1. If Windows asks you if you are sure you want to open this file, click Yes.
      2. If Windows Defender prompts Windows protected your PC, click More info, and then click Run anyway.
      3. If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
      4. Please remember to re-enable your antivirus software once you have completed the repair.
    3. Allow the repair process to run, download and install.
    4. Launch the Meta Quest PC app
       
  2. Install the latest Meta Quest drivers.
    1. Close the Meta Quest PC app.
    2. Press the Windows key + R on your keyboard to open the Run command.
    3. Enter C:\Program Files\Oculus\Support\oculus-drivers. (File path may be different per user based on the install location)
    4. Open oculus-driver.
    5. Open the Meta Quest PC app and then try to connect your headset again.
       
  3. Oculus Debug Tool
     
  4. Solve performance issues from graphics preferences 

We hope this helps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, we wanted to check back in here to see if you needed any further assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

thx for helping but dosen't work

thx helping but not worked

Thank you for giving those steps a try @Yusuf190700. In order for us to look into this further, we would like to collect your Meta Quest PC logs. Since these would contain detailed information about your computer, please reach out to us from our Profile Page. Click our username and click "View Profile", then click "Send a message" and we will move forward from there to help keep things secure.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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