When I click on Beat saber to open the game, I get nothing, just a purely black screen. No audio or controller shake, nothing! It shows me the beat saber logo then goes to a black screen.
I have tried everything I can think of. I uninstalled/reinstalled, factory reset my quest 3, checked for updates to the game as well as the quest.
im at a complete loss here and can’t figure it out. It was not purchased on a different account, I only have one, and it has a ton of dlc as well. All other apps appear to be working fine.
Hey @jmanweezel! Thank you for sharing your experience and for confirming all the troubleshooting you've completed thus far. We know the joys of Beat Saber all too well, and we certainly don't want you missing another beat! To gain a bit more understanding, we listed a couple clarifying questions as well as troubleshooting steps for you below:
Was Beat Saber downloaded and installed on the Meta platform?
When did this issue start, and were there any changes made to the system settings prior?
If there were any changes made, please undo these changes (Refresh Rate, Hand Tracking, Experimental Settings, etc...)
Is the Oculus Home Experience having any issues?
While we understand you have already uninstalled and reinstalled, would you please attempt this process again via these steps: Uninstall that application > Restart the headset > Reinstall the application > Log out and back into the Meta Quest app.
We look forward to your update and getting you back in the game as soon as possible!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again! We're just following up to see if there is any additional assistance we can provide. Feel free to reach out if you have any questions or concerns.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
