07-29-202405:46 PM - last edited on 07-29-202406:05 PM by TheAntiSocializer
My meta quest 3 turned on and had tracking problems so I factory reseted now when I turn it on it gets a very lightly lit black screen I can see the volume turn down and up when I click it that's it I factory reseted it again same outcome any tips
Hey there @soulzbuzz420! Thanks for reaching out. We know you're eager to jump back into the game, so let's get to the bottom of this! We'd like to ask you a few questions to better determine where to start troubleshooting.
You mention that you get a very lightly lit black screen, does the headset still boot up properly and launch games? or it's too dark to where you can't even see the boot menu?
You've done two factory resets at the moment, has there been any change at all in between the resets?
We appreciate you taking the time to get this information over to us, we're looking forward to your response!
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Hello, @RyanDeLuca. We absolutely want to do our best to get your headset's display back on track, so we'd love to help out! In order for us to get a better idea of the specifics of your particular situation, could you please let us know, what color is the LED light on your headset when it's plugged up to charge? Were you able to try a different play space? Also, so we don't repeat any, what troubleshooting steps have you already tried? Keep us updated and we can continue from there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, hello, @RyanDeLuca! Get back to us if you still need assistance with that black screen on your headset. We'll always be glad to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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