02-23-2025 11:21 AM
We have brought the charging station and have successfully been using it since Christmas but now the controllers won’t charge when you place them on the lights go white as they do when charging then they turn blue but then when you come to use them there is no charge in them the headset is charging fine .
any ideas on how to fix it
02-23-2025 11:36 AM
@amanda.224190 it could be this known issue and there's a fix -
Meta Quest touch controller stopped working : Poss... - Meta Community Forums - 1295356
02-23-2025 11:44 AM
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