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Meta quest 3 controllers not charging

amanda.224190
Honored Guest

We have brought the charging station and have successfully been using it since Christmas but now the controllers won’t charge when you place them on the lights go white as they do when charging then they turn blue but then when you come to use them there is no charge in them the headset is charging fine .

any ideas on how to fix it 

2 REPLIES 2

oculusness
Consultant

@amanda.224190   it could be this known issue and there's a fix - 

https://communityforums.atmeta.com/t5/Get-Help/Controller-Battery-stuck-at-0/m-p/1255974/highlight/t...

Meta Quest touch controller stopped working : Poss... - Meta Community Forums - 1295356

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE PREMIUM ACCOUNT

MetaQuestSupport
Community Manager
Community Manager

Hey there,

 

Thank you for getting in touch with Meta Quest Support!

 

So we can get you the support that you need for your controllers, please get in touch with our team over private message, and we can see what options we have available!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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