10-10-2023 10:50 AM
Hi, I’m not sure if it’s just mine but the facial interface keeps clicking out when pushed up from the nose area with he tiniest force.
12-21-2023 01:08 PM
I have the exact same problem with my brand new Quest 3. I've only used it three times. It keeps popping out
12-21-2023 03:38 PM
Hey there, @Dacknanimous! Your comfort in the VR world is our top priority and we'd like to do everything we can to make sure your experience is thriving without any parts popping off. When you get a chance, could you please send us a PM regarding this issue? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We look forward to hearing from you!
12-22-2023 04:37 PM
Hi again, @Dacknanimous! We were just checking in to see if you still needed help with your facial interface. If so, please send us a private message through the previous link posted. We're more than happy to help!
01-05-2024 09:12 PM
Hi, I am having the same issue. Out of the box, the nose part of the facial interface keeps comming off. It is very annoying and I am not sure whether it is a design flaw or whether I should get the headset replaced.
Kind Regards
01-08-2024 01:36 PM
Hey there, @IwanKrusenstern! Having your facial interface constantly come off can really get in the way of your gaming fun! If you've already given the troubleshooting suggestions in the thread a shot and the problem still persists, don't hesitate to reach out to us privately. We'd be more than happy to help you look into your options! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
01-09-2024 01:45 PM
Hi again, @IwanKrusenstern! We were just seeing if you still needed some help with your facial interface issue. If so, please don't hesitate to reach out to us!
03-14-2024 02:13 AM
I'm having the same issue. I've only had the quest 3 for about 2 weeks. Happened while I was adjusting the facial interface gap it fit my glasses. Very annoying having it click in and out.
03-14-2024 09:26 AM
Hello @driffty! We want to make sure that your VR experience is not hindered by any problems with your facial interface. Our team is here to lend a hand and take care of it for you. To reach out to us, please select our name to visit our profile page or click on this link. After that, simply click on "Send a Message" to send us a private message. Just a quick reminder, you need to be signed into the community first to send us a private message. We're looking forward to hearing from you!
03-15-2024 10:11 AM
Hello hello! We wanted to follow up and see if you are still need help with your facial interface. Feel free to reach out via PM and we are more than happy assist. Have a great day!
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