Recently got the quest 3, my teenager has his details on as owner of the device with his birth date ect which I can't edit, hence I cannot download any games over his age. Also downloaded wrath 2 which is free with quest 3 at the moment but I can't open. Anyone please help, if I delete his account will it let download the game again as free
Hey @BABS2023! Congratulation on purchasing your Quest 3, and if this is your first Meta Quest device, congrats on becoming part of the Meta family as well. We are sure you will find much excitement and adventure as you venture into this new, creative, and exciting space! We see you are having an issue with downloading games on your son's account. We know issues like that aren't ideal and can take away from a wonderful VR experience, and he deserves nothing but the best.
We advise setting up parental supervision for teens in order to allow him to download games on his account. Please be sure to follow the steps on how to successfully complete the set up.
Please feel free to reach back out if you have any further questions or concerns. We are always here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again @BABS2023! We hope you're having a good day so far. We just wanted to check in with you and see if you were still having issues with your games being downloaded or ran on your new Quest 3. If you still need any assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you! Have a phenomenal day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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