06-28-202409:33 AM - last edited on 06-29-202412:11 PM by TheAntiSocializer
So I just updated to the latest update and now YouTube vr refuses to open no matter what I do, I click on it and thats it, nothing happens it just reacts to the click by its quick bounce animation and thats it. I've restarted, I've reset, I e checked the update, I've uninstalled YouTube and reinstalled and nothing works twfh is going on? How can I five what the devs just destroyed?
Hello there, @Miyakutsune! Thank you for bringing this to our attention. We know that having apps not wanting to load can really disrupt an amazing VR experience, so we would love to look further into this for you in order to get you back to a smooth VR experience. In order for us to get a better understanding, do you mind answering the following questions listed below?
Are you able to launch other applications? Does the problem occur with more than one app?
When did this start? Were any changes made besides the latest update?
Can you confirm that the app has been downloaded and installed on the headset?
Once we can get this information, we can know how to continue with this matter. We look forward to hearing back from you soon!
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Knock, knock, @Miyakutsune. We are just coming back around to see if you still need some help with your YouTube VR. If you do, can you provide the answers to the questions we asked above? We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
10-09-202401:01 AM - last edited on 10-09-202401:03 AM by KaminasWife
Hello. I am having the same issue with the youtube app on the meta quest 3. The app shows as downloaded and installed but won't open. I have tried all the same methods as the original poster with no success. Other apps seem to open Fine. The app opened after the initial install that has since been unable to open.
Thank you for getting in touch with Meta Quest Support! We understand you're having issues with the YouTube app on your Quest 3, so we'd love to help you sort this and get back to enjoying your favourite YouTube channels in VR!
Firstly, we would be grateful if you could answer a few questions first:
Did you download YouTube from a Meta platform, i.e. not via side-loading or any third-party platforms?
Do you see any error messages when you try to open the app?
Did you make any changes just before this problem began?
Thanks in advance!
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Thanks for the quick reply. The answer to your questions are below:
1. I downloaded them from the Meta app store. I have not looked into any outside means of downloading apps.
2. The first time I try to open the app after a system restart, a prompt comes up about the boundaries, but both choices (pass through or create new boundary) result in the app not loading.
3. I couldn't say if there were any changes made. I just purchased the Meta quest 3. The first time I installed the app it worked. Since the. I have downloaded the Meta app on my pc to connect to my pc, but that's it. Unknown if that would be related, but that's the only notable change I made.
Great, thanks for confirming that! In this case, we would recommend logging out and back into the Meta Horizons mobile app, as this can sometimes resolve issues with apps not launching on the headset. If the problem persists after this, since you have already tried the same troubleshooting steps as the original poster, what we would recommend is reaching out to the YouTube app developer.
If you have any other queries that we can help with, please don't hesitate to reach out again!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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