Meta quest 3 passthrough jittering when moving hands and charging led always green

[Klookiea]

my quest 3 has passtrough jittering and the led is always green  when Charging and the headset is Not in Sleepmode... even when the headset is 20%

does someone else have this to??

or is it just a bad unit.

and is there a Fix (besides 5 times factory resets that dont work)?

[MetaQuestSupport]

Hi Klookiea! Thank you for bringing this to our attention.

Thank you for letting us know you've factory reset the headset and it is still not working. It is possible there may be an issue with the headset not charging correctly which is having a knock-on effect. Please try:

1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
   • If trying to charge from a computer, take note of the following:
     • Computers typically provide less power than outlets and may require more time to charge.
     • If using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
     • Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is dependent on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary between computer models, so we cannot help with these.
     • While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
        
2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
3. Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
    
4. If using the Elite Strap with Battery or any third-party accessories disconnect them and try charging the headset again.
    
5. Try charging from a different Source (another PC or different wall outlet).
    
6. Hard Reboot the headset
   1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
   2. If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"
       

Please let us know if this resolves your issue. if not, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi @Klookiea! Reaching out to see if you still need assistance with your LED issue?

If you've tried the above troubleshooting and it hasn't resolved the issue, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.