Meta quest 3 quest link not loading properly

[MNERotax]

So I got a link cable, it wasn't an official oculus one though. So, I used it for gorilla tag legal mods such as bark.(mods not important for this) And everything was going great until 3 weeks ago when I couldn't open gorilla tag on my quest link anymore. I tried troubleshooting but all that was happening was either it would say "Close other apps to open gorilla tag" so I pressed close apps, and nothing happened. I eventually was spamming the button but it just didn't work. The other thing that happened, was that it would load, and then it would just turn black but if I look behind me there was a bunch of white/gray triangles on top of each other making and illusion. I then tried a different game, and it also did the same things. I searched it up, and it said that gorilla tag wont open on quest but will on pc if you are banned. And so I waited 2 weeks as always. 3 days ago, I tried, and it still did the same things. I ended up just stopping trying until today. Today I attempted to open quest link again to attempt at gorilla tag. But this time, it didn't even load quest link. It said connected on my computer, but my quest didn't. I went to the quest link section in quick settings, and it started loading to try to find the computer I am connected to. It just keeps loading and loading, so I tried updating it, and even after that, it still didn't find it. Why is this happening, and how can I fix it?

[MetaQuestSupport]

Hey there, @MNERotax! We want to make sure that you're able to get the most out of your VR headset, so we'd love to look into this together! To begin, we have some questions.

• Please provide your PC specs: video card, processor, operating system, USB ports
• Are you able to launch and play Gorilla Tag on your device while on standalone, and not connected to a PC?
• Are you able to launch and play other games / apps on your device while on standalone, and not connected to a PC?
• Are you able to connect with AirLink instead of using the cable?
• Are you using a VPN?
• Are you using an antivirus program?
• What troubleshooting steps have you tried so far? We don't want to ask you to repeat anything unnecessarily.

We look forward to hearing back from you!

[MNERotax]

Video card: Nvidia
Operating system: windows 11
Play on standalone: Yes I can
Airlink: No, it wont connect
Vpn: No
Antivirus: I belive so
Troubleshooting steps so far: I have tried restarting the oculus a number of times, I have uninstalled gorilla tag and reinstalled it, I have updated both Gorilla Tag, and oculus, And I belive that thats it.

[MetaQuestSupport]

Thank you for providing this information! We'll need you to clarify exactly what type of NVIDIA card you are using, as well as provide your processor. We look forward to hearing back from you!

[MNERotax]

Processor: 12th gen Intel(R) Core(TM) i7 - 12700f

Nvidia Card: NVIDIA Geforce RTX 3070 
Nvidia Card Version: 556.12

[MetaQuestSupport]

Thank you! Your system looks fine. Since it is an issue that is occurring only on PC, and both through AirLink and with the link cable, we suspect a software issue on the PC. 

Since you have an antivirus program, we recommend first trying to whitelist the Oculus or add it as a trusted program. You can also try temporarily disabling it to ensure it isn't being blocked by this in any way. This is only for testing purposes, and we recommend that you re-enable it after.

In addition to this, we recommend doing a full reinstallation of the Oculus app using the steps below.

1. Disconnect the link cable from the computer.
2. Disconnect your computer from the internet.
3. Backup any necessary content.
   • You can find steps on how to do so here.
4. Reboot into Safe Mode.
5. Uninstall Oculus PC app using the Control Panel.
6. Delete all Oculus folders from the following folder:
   • C:\Program Files
7. Remove any Oculus folders from the following locations:
   • C:\Users\YourUserProfile\AppData
   • C:\Users\YourUserProfile\AppData\Local
   • C:\Users\YourUserProfile\AppData\LocalLow
   • C:\Users\YourUserProfile\AppData\Roaming
   • C:\OculusSetup-DownloadCache
8. Restart your computer in normal mode.
9. Reconnect your computer to the internet.
10. Install the Oculus PC app again using the setup tool from our website here.
11. Reconnect the link cable and re-test the headset.​

Please let us know how this goes. We look forward to hearing back from you!

[MetaQuestSupport]

Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know. We are happy to continue helping however we can!​