Hey there, @Quacktain! We'd be glad to lend a hand to help you with your reboot so you can get your Meta Quest 3 working great again! Also, @Choleni, thanks for helping out a fellow user!
@Quacktain, please be sure to do the following steps for your reboot:
- Turn off your headset.
- Hold down the power button and volume-down button simultaneously until you hear the boot-up sound.
- If the boot-up sound is not heard:
- Hold the power and volume down buttons simultaneously until the boot screen loads on your headset.
- Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.
Also, you are going to want to make sure your battery is not low; if it is, charge your headset for at least two hours.
If you still cannot quite do the reboot, please try the following, as the issue could have something to do with the proximity sensor:
- If the eyeglass spacer is in use, confirm it is seated correctly and is not blocking the proximity sensor.
- Ensure your facial interface is seated correctly and is not blocking the proximity sensor.
- If you are using an unsupported third-party facial interface, please remove it.
- Ensure nothing is getting inside the headset under the facial interface, such as hair.
- Change the Auto-Sleep timer to anything longer than 15 seconds
- To access the Auto-Sleep settings:
- Access the universal menu by pressing the
Menu button on the right Touch controller.
- Select the Quick Settings panel (the area with the clock) to view the device settings.
- Click the
Settings button in the upper right corner.
- Click the System tile.
- Select the Power menu to access the Auto-Sleep setting.
- Access the universal menu by pressing the
Please let us know if your headset still continues to restart during gameplay or if the issue is resolved. We look forward to your update!
