Hello, please help me, few days ago I got quest 3, but from yesterday I having a problem. My quest 3 not connecting to any WiFi, it saying that WiFi saved, if I press again connect, than again I need to enter the password, so it not connecting and every time I pressed connect - asking a password
Hey there, @Blacky007! Thank you so much for sharing your report! We want to make sure that you're able to connect to Wi-Fi and use your headset as intended, so let's work together to get to the bottom of this!
Let's go over a few things, first:
Are you using a Wi-Fi 6/6e network?
If you have a dual-band router, disable the dual-band feature of the router so the headsets can be on the same channel.
Does your network have a captive portal?
Where is your router located in relation to the headset?
Which troubleshooting steps have you tried already?
It's okay if you haven't done any yet, we just don't want to make you repeat anything if it is not necessary.
We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
i ran into this yesterday too, started with a 6GHz Wi-Fi connection (which repeatedly failed per the outstanding issue with v65) then once this bug appears you can't connect to -any- network (i have separate 2.5, 5, and 6GHz SSIDs and tried each of these). the networks show up in the previous connections list with a note that they are not available, and in my case they claim the authentication mechanism is none in spite of the password prompt/entry when attempting to connect which seems like a relevant clue.
- no captive portal and a good signal from the router, the connection works well with other devices at the same location (and had been working okay with the Q3 previously). - clearing the previous connection entries has no effect, and restarting or power cycling the headset does not resolve the issue (it seems like some invalid configuration has been persisted to the WiFi controller). - a factory reset of the device got back to a point where i can connect to the 5 GHz network (though 6GHz connectivity remains broken).
Hello @r777466. Glad to hear we've got some connectivity going again! We suggest kepping the network as clear as possible when it comes to connecting multiple devices and resume using the network that works for your headset. If you have any further questiosn or still feel you need assistance, we're still here to support you. Best regards!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Mine is acting similarly. I am unable to connect to any new networks. I couldn't even connect to my hotspot, so I made it have the same SSID and password as my home network and it connected just fine. I noticed that when I tried connect to the new network and it failed, when I tried to edit it, the security was set to none. I agree this seems to be a bug.
Hey there, @Enzideout. We can understand how this can impact your gameplay experience and just your VR experience in general, but not to worry, we are here to help out the best we can.
Have you attempted the following steps as stated in our previous post on here?
We can provide some more steps below for you to try out:
Reboot the headset.
Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
Hey again, @Enzideout. We are just reaching back out again to see if you still need assistance with this.
If so please do reach back out to us as we would love to help you resolve this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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