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Meta quest 3S headset wifi connection problem

wouafie
Explorer

Good morning,
I will explain my situation to you.
I just bought a Meta Quest 3S, during configuration, after connecting the headset to the wifi network, it goes into update. Unfortunately it remains stuck in this state and no longer changes "Software update in progress" with the blue bar above. And it's been 2 hours now. I tried with another wifi network from another operator and it's the same thing. Also I noticed that it constantly connects and disconnects (the screens turn off or go to sleep).
There I am currently stuck at this level, I tried to restart it, even in factory version but nothing changes.
Please help me.

William Delaire
1 ACCEPTED SOLUTION

Accepted Solutions

Hold power and volume down together until you see the meta logo 

Select side load update 

The light on the side turns purple 

Plug into PC

Go to meta.quest update page and select your device and follow instructions 

Takes about 10 minutes 

William Delaire

View solution in original post

4 REPLIES 4

BoardWolf
Explorer

I have the same issue with 2 separate Meta Quest 3S’s. Mine have been charging and “updating” for 12 hours. I continue to have the systems restart on their own. I have no options to do anything except wait. I’m glad it’s not only me. 

Same issue here

wouafie
Explorer

It's good !!! I managed to do the update manually, finally some positive development ^^. The headset is still being updated but at least I have a bar that is evolving and gives me another 9 minutes of updating. Also the controllers are updated automatically. In short, it seems unlocked.

William Delaire

Hold power and volume down together until you see the meta logo 

Select side load update 

The light on the side turns purple 

Plug into PC

Go to meta.quest update page and select your device and follow instructions 

Takes about 10 minutes 

William Delaire
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