01-19-2025 01:22 AM
So, I played Pavlov Shack yesterday, pretty fun, and it got to 5 precent at around 21:00. I put it to charge, and checked the battery at around 00:00, it was on 34 precent. Please help
01-19-2025 01:50 AM
@PROboszcz112212 First thing is you should avoid dragging your battery below 20% or you could end up damaging it. If you need longer runtimes I suggest you get an external battery and use your Q3 charging cable. I use a Romoss 10000mahr 30watt pack I got from Amazon and it works great with my Q3.
For now I suggest fully power down then leave it charging overnight. Hopefully it will fully charge, if not, contact meta support I guess. Good luck mate and cheers.
01-19-2025 02:18 AM
If it will fully charge, what then?
01-19-2025 04:31 AM
@PROboszcz112212 If it ends up fully charging just use it like you normally would. Just don’t let it run down so much in the future.
01-19-2025 06:59 AM
I asked support, the solution: Rebooting the device.
01-19-2025 08:57 AM
We had that happen and it wasn’t fully connected on the magnetic pieces. It was a bit off and then we also wiped the connection pieces, connected it again and off it went.
good luck!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset