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Meta quest app link not working for request

TrippyLocoChimp
Honored Guest

My right quest 2 controller recently stopped working, no power out movement. On the mobile app I have found numerous links to request a replacement but the link doesn’t even work. I can’t find an email to reach out to and everything refers to the mobile app support which is the problem, my device is within warranty expiring in dec 2024 so I’m really confused as to why nothing is working

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @TrippyLocoChimp! We hate to hear that you're not able to request a replacement for your controller. We'd love to assist you with getting these things resolved. Since we will need to gather personal information, we'd like for you to send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

 

We look forward to hearing from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Thank you so much for reaching out to us privately! We will investigate the matter from there. Please keep an eye on your messages for updates!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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