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Meta quest link issue

shackman.2023
Honored Guest

Hello I am currently having Issues with the meta quest link. Whenever I launch a game on the link it runs on my computer but not in my headset whenever I launch any game I am stuck at the loading screen. Please can anyone get back to me about this problem.

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

Okay, we really appreciate you clarifying! When it comes to Air Link, we definitely want to share the best practices to make sure your connection remains stable and secure. Please confirm whether the following points apply and we can move forward together:

  • Have the PC connected to Router/Access Point via Ethernet cable and not Wi-Fi.
  • Headset should be connected to Wi-Fi via 5GHz band (AC or AX).
  • Router should be in the same room as the headset or in line-of-sight, and at least 1m (3.3ft) off the ground.
  • Be sure you're not using a non-mesh network configuration.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

9 REPLIES 9

chris.o.yul
Expert Protege

Is it a new behavior?

What type of cable do you have?

Does the Oculus PC application sees your Quest 3 (there a panel with headset properties)?

MetaQuestSupport
Community Manager
Community Manager

Hello, @shackman.2023! Making sure your PCVR experience is running as smooth as possible is essential to us, so we wanted to pop in to offer some assistance! @chris.o.yul has some great questions and we're eager to hear your answers while we all work together to get to the bottom of this loading issue you're reporting! When you get a chance, please clarify the following details as well:

  • Has Quest Link ever successfully worked in the past?
  • What type of cable are you using and where was it purchased from?
  • What games are giving you issues launching? Is it every game?
  • Does your PC meet the requirements to support Meta Quest Link as listed in this article?
  • So we don't repeat any, what troubleshooting steps have you already tried?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

yes it has always worked before 

It has always worked before but i went to do it today and now it dose not work and i meet all requirements

Thanks for letting us know, @shackman.2023! In that case, we definitely want to do our best to get your Quest Link connection back on track! Could you let us know what specific cable you're using for this connection and where it was purchased from as well? Also, what specific games are you attempting to launch in PCVR? Let us know and we can continue from there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

shackman.2023
Honored Guest

I was triying to launch gorilla tag and i am not using a cable i am using air link

Okay, we really appreciate you clarifying! When it comes to Air Link, we definitely want to share the best practices to make sure your connection remains stable and secure. Please confirm whether the following points apply and we can move forward together:

  • Have the PC connected to Router/Access Point via Ethernet cable and not Wi-Fi.
  • Headset should be connected to Wi-Fi via 5GHz band (AC or AX).
  • Router should be in the same room as the headset or in line-of-sight, and at least 1m (3.3ft) off the ground.
  • Be sure you're not using a non-mesh network configuration.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi @shackman.2023, we're happy to help resolve issues launching Gorilla Tag! To troubleshoot Air Link, leverage the following:

  • Do not use VPN
  • Toggle on and off Quest Link in system settings in the headset
  • Beta restart Meta Quest PC app
  • Factory Reset VR Air Bridge in the Meta Quest PC app
  • Reboot Headset
  • Reboot PC

Our team will stay tuned for ways o assist further if need be. Simply DM us your device's serial number, email and alias!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again @shackman.2023! Is it safe to say that all is well now? Ideally, that's the case after reviewing our steps for troubleshooting but if otherwise; DM us the requested account details. All the best in the meantime!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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