I just got my meta quest pro controllers and the left buttons aren’t working but the tracking is, it’s not noticing that my hand is even over it, I tried pairing and unpairing and it still didn’t work, how do I fix this issue?
Hey there, @ZeroCool636465 , and thanks for reaching out to the community with this issue! Those Quest Pro Controllers provide a fantastic user experience when there are no issues, so rest assured we'll be glad to dig into this with you to find the best resolution! First, a few questions:
Are you using the controller(s) with a Quest Pro, Quest 3 or Quest 2 headset?
Are you using any third-party accessories on your controllers?
Can you see any lights on your controller(s) that are on (blinking or solid)?
We'd also like you to try a force power-cycle of the controller by holding the Menu button until you see the lights change. This usually takes about 20 seconds. You should feel the "powering down" haptics, followed by the "powering up" haptics before releasing the button.
Please update us when you are able, and we'll be looking out for the response!
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Thank you for providing us with those answers as it was very helpful. Can you confirm if the lights on the controller are blinking or solid? Also, were you able to try a force power-cycle? Let us know so that we can continue assisting you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey hey, just following up here to see if you are still having trouble with that left controller? Please let us know if you still need assistance, we are always here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, @ZeroCool636465. We'd need to take a deeper looking into this matter for you, please send us a PM. Select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for reaching out to us, @ZeroCool636465 ! We understand that you're experiencing difficulty with your Meta Quest Pro's left controller. We're eager to help, so we're checking to see if the steps we gave allowed you to send us a private message. If not, and you still need further assistance, please don't hesitate to reach back out to us here!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
My left controller is having the same problem, the tracking is alright but the buttons won’t render to the oculus, the triggers don’t render, and the hand doesn’t display where I’m touching on my controller.
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