Meta quest pro right controller dosen't work

[knabis.07]

I I would play as usual as I usually do. Then I see that my right control is connected but has no tracking. I restarted the controls and my vr several times and then i couldn't even connect my right controller. I tried to reconnect it in the meta app on my phone and nothing worked. I even factory reset my vr but none of it worked. Please give me tips meta

[MetaQuestSupport]

Howdy there, @knabis.07! This is something we don't want our users to go through. We completely realize that you're having problems with your right pro controller. Since we understand how this may be affecting you. So, if you haven't already, we'd like you to try some of the suggestions we've left below.

• Make sure the tracking cameras of the controllers are clean. Use the cleaning cloth provided with the Quest Pro, or a dry, non-abrasive microfiber cloth.
• While in VR, hold the controllers at eye level, pointing in front so that the cameras on the controller can see the surroundings.
• Go through the Meta Quest app and unpair/pair the controllers.
• Restart the controller by holding down the power button (Oculus/menu) for 1 to 2 seconds.
• Try waking them up by quickly pressing the Oculus or Menu buttons.

Please let us know how it goes so we can determine if any additional steps are required. 

[MetaQuestSupport]

Hi again! We just wanted to check in to see if you were still having trouble with your controllers. If you are, please try the troubleshooting we suggested above, and let us know if that helps or not. We'll be here patiently waiting to hear back from you!

[Ulthien]

Same problem here.

As a software engineer with 42 years of experience I have to tell you these features are unreliable and behave erratic.

Went through all of possible lights, right controller cannot re-pair and even shows red light then shuts off on B plus oculus button to pair.

Beforehand, stood stuck with "updating at 0%" for both controllers & cant pass on to use the device for the 1st time FOR HOURS.

Quite an expensive and useless gimmick.. i used to DEBUG devices and contraptions all my life. This is SAD.

[MetaQuestSupport · Accepted solution]

Hey there, @Ulthien. The Quest Pro controllers are an amazing piece of tech and we hate to see you're experiencing an issue like this. It sound like your controllers have gotten stuck updating, if you don't mind could you please try resetting your pro controllers.

If you're still having any issue after this step, please send us a Private message and we'll be happy to continue assisting you. In order to PM us all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you.

[MetaQuestSupport]

Hiya @Ulthien! We have sent you a PM so that we can continue to better assist you with this matter. We hope you have a wonderful rest of your day and hope to hear back from you soon!

[dblake3rd]

I'm having the same issue with the right controller.  FYI, your reset link is dead.

[MetaQuestSupport]

Thanks for letting us know! In addition, we see you're having issues with your controller and now that one of our mods updated the link we want you to try the following steps if you have not done so yet. 

If the issue persist please get connected with us through a PM to get a better look at your controller! We hope to hear back from you! 

[dblake3rd]

Thanks for your reply. After a couple of reboots, everything got sorted and the right controller began working. All good now. 

[MetaQuestSupport]

Awesome! We are glad everything is back on track! Hope you keep enjoying your time in the VR world! Don't hesitate in reaching out if you need assistance with anything else!