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Meta quest took my controllers with my replacement!

Aarryy
Honored Guest

I have ordered a replacement for my whole oculus.

in the email as you can see below in the picture they state when returning, for the oculus and the controller theres steps e.g it says to remove the batteries. Now I have received my oculus r replacement  without any controllers. In the customer support they state that the shipping was supposed to only include the oculus and they will look for my controllers while I spoke to customer support before the shipping and they stated that sending the controller was fine along with the email telling me to send the controller without batteries. Now isn’t it concerning that a company on this level makes silly mistakes like these? Now I have to wait 3-5 days for a response which god knows they’ll say. 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there @Aarryy! We appreciate you taking time out of your day to reach out to us and to let us know of your experience on a recent exchange that was processed. We understand that this process should be done as smoothly as possible and we hope to help get it back on track so you can get your controllers again quickly! With everything we can see and based on what you would be reporting, the best thing to do at this point is to await an email response from our experts you are already in contact with via email, as they will be able to provide you any update should any become available. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there @Aarryy! We appreciate you taking time out of your day to reach out to us and to let us know of your experience on a recent exchange that was processed. We understand that this process should be done as smoothly as possible and we hope to help get it back on track so you can get your controllers again quickly! With everything we can see and based on what you would be reporting, the best thing to do at this point is to await an email response from our experts you are already in contact with via email, as they will be able to provide you any update should any become available. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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