Meta referral credit not in my wallet

[rx_sypical]

My friend bought a meta quest 2 and used my referral link but the credit has not been put into my wallet, when they used the link we were both in the same country however when he activated the account on the headset I was in a different country, is that the problem?

[MetaQuestSupport]

Hello @rx_sypical !

We understand that you have not received a credit for the referral link. In order to look further into this  issue, we will enlighten you on the referral program rules, just to make sure that the rules has been met by you end. 

Program Rules

• To make a referral, customers must have a registered Quest 2, Quest 3, or Quest Pro
• The recipient's Meta account cannot already be associated with any Meta Quest devices.
  • Older Oculus devices (such as the Oculus Quest 1) should not make a referral ineligible.
• The referral recipient must register a new Meta Quest 2, Quest 3, or Quest Pro.
  • The device must be new, not refurbished, and not previously registered to another account.
• Both accounts must be in a Meta Quest supported country.
  • They do not need to be in the same country.
  • The system will automatically convert the referral credit to the currency used by the Meta Quest store for the customer's location.
• Both the referrer and the recipient must be at least 18 years old (19 in South Korea)

If you think that these rules has been followed and you haven't received a credit , we suggest you to send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hello again! We just wanted to check to see if you still required any assistance with this issue.

We hope to hear back from you soon.