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Meta refund

Honored Guest

I ordered 2 pieces of quest 3 from Meta store, money was withdrawn from my account.
Later order had additional info "we had a problem with your payment method but we have resolved it, you do not need to take any action."

So canceled the order because it was taking to long to ship.

Now meta claims that it did not collect the money, and the canceled order says "This order has been canceled, and the items will no longer be dispatched. Your payment has not been charged."

I've been writing to meta support for over 2 weeks after canceling my order, and I can't get any information.

Help, they blocked my 1,100 euros 😞

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