09-09-202407:39 AM - last edited on 09-12-202409:47 AM by FunkyTanuki
Since February of 2024, I tried explaining my issue to meta, that I couldn't change my email address and that my old email address was being closed on August 28th.
Time and again, I got the same reply, and closed ticket. They gave me run around after run around. I even made a video that is unlisted nearly a month ago-and they still never watched it. I now no longer have access to my old email and cant login to my account if I clear my cookies, and I will lost over $150 worth of software.
The support that Meta offers is an absolute joke. My device is under warranty still, but Ill never buy a Quest 4 based on the utterly worst support I have ever experienced in my life.
Case ********:
RE: Meta Quest Support: Case ********: Meta Quest - Accounts, logins and passwords - My issue is not listed here
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Hi Michael,
Thank you for contacting Meta Store Support.
I understand the uncertainty you may be feeling right now, and I apologize on behalf of Meta Store Store Support for the delayed response, as we have a high volume of inquiries which has resulted in some delayed responses.
We have come across that you have two active cases on the same issue. Therefore, we will merge this case with your previous case ********. Please continue your conversation with that ticket number to avoid any delays and receive the necessary assistance regarding your query.
Should you have any further questions or concerns in the future, please do not hesitate to reach out to us again. We are always here to help and ensure your satisfaction.
Stay safe always.
Sincerely,
Kath
Meta Store Support
Stay connected with us on our Meta Quest Community!
This was sent on August 13th, they asked me to use the email that was being closed. And now Meta doesn't even reply to my messages.
Real nice support system, take your money, then ignore you.
Thanks for removing all my case numbers so any would be helpful employee wont be able to look into the case. Triple A service I swear! Cant get help from support, get censored on the forums.
Hey ManCaveMike, I've gotten confirmation that your case is being looked at as we speak. The reason we remove case numbers is for your privacy. We don't want these floating around publicly as it pertains to sensitive info regarding your account. I hope this helps clear up some confusion. In the future if you would like to give us your case number for support, we ask that you privately message the support accountHERE.
"I Have Found That People Lie, Most Often Deceiving Themselves. Not So The Dead. The Dead Are So Very, Very Loud. And Yet, Lying Is Not In Their Nature. It Is So... Humbling, To Listen To The Dead Speak."
Happy you got this sorted. Don't hesitate to let us know if you need anything else 🫡
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