07-29-202410:37 PM - last edited on 07-30-202407:29 AM by AliceinVRworld
I bought a meta gift card to add quest cash to my account and now on the app whenever i try to complete my purchase it shows a bubble with an exclamation mark and support told me to add a paypal and apparently my now deleted account it limited and i cant add any card and in tge headset the store just crashes. I spent 50 dollars on a meta card for them to restrict my account so i cant purchase a thing. Support did nothing.
Hey there! We know how important it is to be able to make purchases with your Quest Cash, so let's work together to get to the bottom of this!
Have you tried making purchases outside of the app? For example, from a computer browser?
If that fails, please try making the purchase from another browser.
Try it on another device.
Try it while using a different internet connection. For example, a mobile hotspot vs. your normal home network, or vice versa.
If none of these steps help, we ask that you contact us privately so we can investigate deeper into the matter. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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