Meta suspended my son's account. At first they said it was because he was under 10 years old.
Hi Jeeper74. Thank you for reaching out to Meta Store Support. I understand that you are contacting us about a Meta account that may have been disabled for violation of the Meta Terms of Service. While VR can be a lot of fun, Meta does not allow the creation of accounts or the use of VR by children under the age of 10, which is against the Meta Terms of Service. Due to this, sadly, we will not be able to refund you for the games. We appreciate your understanding in this matter.
However, I pointed out to them that he got this for his 12th birthday and send them proof, copy of birth certificate showing October 6 birthday.
Then they changed their story...
Thank you for clarifying. The Terms of Service were still violated ( section 1.1a) because he was supposed to have a parent- managed account for the ages 10-12. Originally, that was not the case. We do understand how important this is to you and we wish that there was more that we could do. We appreciate your understanding in this matter!
However, I can show that I set up my account on October 6, his 12th birthday. I even sent them a screenshot. He did not have possession of the Quest 2 prior to his birthday and I set up his account and my account at the same time and immediately added him as a supervised account. Which if you read section 1.1a, is exactly what I was required to do.
1.1.a. You must be at least 13 years of age to create one or more accounts supported by a MPT Product, such as a Meta account. You may create a Meta account on behalf of your child ages 10 to 12. When your child turns 13, they will have 30 days to start managing their Meta account or they will be blocked from using their device. Meta accounts for children ages 10 to 12 may not be supported on all MPT Products, including Meta View.
So which is it, he was suspended for being under 10 when I have proven he wasn't, or that he was unsupervised. He never powered the device on when he wasn't supervise unless their was a glitch in the Meta system, because I know what I set up and when. I set up his account on October 6, 2023 at approximately 5:35-5:40pm. I have notes from setting it up.
Apparently, even when you follow the rules and set up a 12 year old child as a supervised account, Meta can just decide to suspend your account, take all your purchased games, disable the headset, and think that it is OK. Most of his birthday and Christmas gifts were centered around getting games and accessories for Meta Quest VR. Then a couple month later, Meta STEALS his birthday and Christmas back.
I sure hope they feel good about this. EVIL CORPORATION.
If they don't make this right, I will be sharing it all over the internet, with all the parents of my children's friends.
