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Meta store support has been no help

Deaton0616
Honored Guest

I don’t even know where to start with this. Around March 19 I filed a claim for my warranty, I purchased the warranty plus. I was approved, and made the terrible mistake to ask them about advanced replacement. I was approved for advanced replacement, filled out their form and thought everything was OK. A couple days later I check it and it still says processing. Over one month later, and no exaggeration, at least 50 different representatives, because it’s never the same one that responds to your email, it is still not resolved. I keep getting the same automated responses that it’s been escalated and that they’re working on it. I’m sorry, but it doesn’t take over a month to cancel an Advanced replacement. Something happened in the system and it’s just been stuck on processing. Now I’m getting emails threatening to charge my card if I do not mail in my device. So I tell them I’m going to go ahead and send it in so I’m not charged, you know what they say, “ don’t send it in”. What am I supposed to do at this point. I have begged them for help. I can get no answers, this has been the worst customer service I ever had to deal with. Cannot afford to be charged over $600 for something I do not even have. And I’m sure the response will be to send an email and let’s get it worked out, but of course that never works either. So if somebody looks at this, I will go ahead and put my rma number on there, maybe something could actually get done, I’m not going to hold my breath though. Extremely disappointed,  rma 1361581367834625

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Deaton0616! We understand that you have faced challenges with the Advanced Replacement process. Your experience matters to us, and we are eager to work with you to make things right! Please send us a PM so we can look into this further for you. Please select our name to get to our profile page, or click: here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @Deaton0616! We were just checking in with you to see if you were still needing some help. If so, please don't hesitate to let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

please help I contacted you yesterday u answered but sadly I lost conection and we got disconnected since then I have been trying to reach out to you for more than 15 hours but all I get is automated response i need to launch a campaign tonight as fast as possible please help

Hi there @ARIEL123RF, we're truly sorry to hear about your experience. 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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