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Meta store support not replying back to emails

raveezzz
Honored Guest

I had the help of meta support to fix my account and after a long back and forth of working on my issue it almost seems that support has ghosted me. It's been 3 weeks since the responded to my last email and I've emailed politely multiple times for an update.  Is there a number I can call to speak to a support person?

3 ACCEPTED SOLUTIONS

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there! We appreciate you reaching out to us, so that we can help get this resolved for you! So that we can coordinate with our email team to discover what's been causing this stall in resolving your issue, we'd like for you to send us a PM! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

MetaQuestSupport
Community Manager
Community Manager

Knock, knock! We wanted to check back in with you, to make sure you receive the best assistance! Please send us a message, or let us know if there's anything else we can help you with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

Hi, the Meta support person contacted me on the original email thread I had opened, thanks!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there! We appreciate you reaching out to us, so that we can help get this resolved for you! So that we can coordinate with our email team to discover what's been causing this stall in resolving your issue, we'd like for you to send us a PM! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Knock, knock! We wanted to check back in with you, to make sure you receive the best assistance! Please send us a message, or let us know if there's anything else we can help you with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, the Meta support person contacted me on the original email thread I had opened, thanks!

That's fantastic! We're pleased everything is taken care of for you. Don't hesitate to reach back out if there's anything else you need!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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