When trying to get help of a pairing problem with my Oculus Quest (1st gen) the meta support page ask for my device's serial number but doesn't reconigze any.
I'm using both the S/N from the actual device of the one on the box (they are different) but neither of them is recognized so I cannot open a support request to the meta team.
Version that works with original Oculus Quest. Suggest uninstalling the app before installing this. Also need to enable installing apps from other sources on your phone for this to work. Once setup on the headset is fully complete, just update the app from the play store and everything should be up to date and functional. Also, I don't think the software the headset was trying to download for part 2/2 in its setup actually downloaded until I updated the app back to the current version. The version you download here just says unable to reach Oculus servers.
@enricanary@ED__209 some Quest users are reporting that they're able to download an older version of the mobile app which allows them to proceed with the setup process.
Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
Happy to confirm it does work with the older app version after wrangling with the Quest for several hours with 2 different phones. Finally got past that health and safety video.
Version that works with original Oculus Quest. Suggest uninstalling the app before installing this. Also need to enable installing apps from other sources on your phone for this to work. Once setup on the headset is fully complete, just update the app from the play store and everything should be up to date and functional. Also, I don't think the software the headset was trying to download for part 2/2 in its setup actually downloaded until I updated the app back to the current version. The version you download here just says unable to reach Oculus servers.
True. It boils down to they don't support it and it doesn't generate revenue so they don't really care. Complaints have been piling up for at least a year about this and we can no longer reach support to file a case so all we can do is this workaround, which may not work indefinitely. I don't think they have any intention of addressing it.
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