Back in February, my son's account had an issue, and after 2 months, we finally resolved it. They gave my son $100 on his account, and all seemed to be resolved.
A little over 3 weeks ago, though... he tried to spend that money, and we realized that accounts for children under 13 can't make ANY purchases.
Reached out to Meta (that's how I found out he couldn't make any purchases because of his age), who offered to move the credit to my supervisor account so I could make the purchases for him. GREAT! I agreed... and ever since, I haven't heard a peep from them.
I've reached out to the email support SEVERAL times (no response). I reached out to "MetaQuestSupport" in these forums, and was told to wait for email support (and that they would nudge them)... and now, they stopped responding as well.
How a company this big has no phone number to call is beyond me. Email support is not enough, ESPECIALLY when it takes forever to get a response.
Ok, so recent changes across the board to the parental supervision system caused a few setting for some people to be reset. Following profiles falls under the Social Features controls, so it might be worth checking if they were switched off.
To find them: 1. Open the Meta Horizon mobile app 2. Open the menu in the top right corner 3. Tap 'Family Supervision' 4. Tap the settings cog next to your son's account 5. Tap 'Block social features'
Casting to the mobile app is unfortunately disabled for all child accounts. Because of the feedback in the Ideas board, the team are looking into it, but for the time being it is simply not possible. However...
You should be able to cast to a PC (by going here) or directly to a Chromecast. It is a pretty ancient tool (by VR standards) and I know it's not the smoothest workaround, but hopefully it's at least a partial fix to your problem.
All the social features controls were only added last month, so those instructions should be up-to-date. I don't have any accounts I supervise so I'm sadly unable to check anything on my end. Only other place I could recommend checking for the setting would be the Family Center.
If you can't see the option there either, I would suggest sending a private message to @MetaQuestSupport on here.
Well... The instructions definitely don't line up to what's on the (Android) app, so... I'll try that avenue, I guess (since email support has me in limbo. AGAIN).
The features may have been only added a month ago, but in between then and now, I believe the Meta app got a complete rework (which, from what I've read online, most people seem to hate)... so the instructions may be out of date. I'll reach out to @MetaQuestSupport. Thanks!
08-27-202407:09 AM - last edited on 08-27-202407:12 AM by KaminasWife
Better luck than I had. After 6 months of trying to get my son's account unlocked they deleted it (too much time taken for age verification which they simply would not help me do inside of their broken system).
Worst company I have ever interacted with by far. I think I would rather be ghosted totally than have them constantly promise to help, waste my time running in circles and then ghost me. Do yourself a favor and beat yourself in the head with a hammer rather than buy an Meta product.
I WISHED that I had seen this before I purchased a Meta Product! They don't like posts like this but if customers are consistent saying this about Meta not giving customers options for support outside of AI bots, they should evaluate and fix that issue! I returned a Meta Quest 3 headset which they've acknowledged gettig back over 2 weeks ago but they can't seem to figure out how to give me my money back, and I can't speak directly to anyone about it! This is pitiful for a corporate of this magnitude!
Sorry to hear that Tammy. They have definitely taken the gold medal for the worst of the worst service in possibly any industry. You honestly have to work hard to be that bad.
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