USB was failing when i reached out to support (it has since completely failed and I can't even charge the meta now) 4 hours on whatsapp humoring their scripted nonsense after asking to be escalated - clowns tried to have me install bloatware to "clean my drivers" - escalated to email. Email 'support' asked for computer specs - during the whatasapp circus I was told not to build custom PCs because they may not be supported by the meta - gave 'support' my specs and then they ghosted me - NINE follow up emails every few days - nothing - tried to submit another case and was told their colleagues are working on it and then nothing.
Hi there, @rbartelli. We absolutely want to make sure your VR gaming experience is running as smooth as possible, so we'd love to look further into this for you! When you get a chance, could you please send us a PM? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you!
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Hello, hello! Reach back out to us right here if you still need assistance with that USB issue you had been reporting. We'd love to look further into that for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @rbartelli, we're disheartened to learn that our support service was not up to the mark with your expectations and you have not received any resolution for your concern yet. We at Meta are working continuously to provide quality services to our customers and therefore some cases may take a little longer. However, you can send us a private message so we can get further details and look into it to provide you any updates. To do so:
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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