10-15-202304:30 PM - last edited on 10-24-202301:10 PM by AliceinVRworld
I reserved my Meta Quest three and got it Tuesday before lunch. So far I’m very happy with it except for one minor issue. On the right lens, there is one pixel that is out. You would think that would be a simple fix for a new product. Contact support, have them send a new one out, send this one back, done. But no, Meta has no concept of customer service. I have been contacting them every day since release and still cannot get an answer. I just keep getting more comments on how they are “working” on the problem. They will not answer the question of if or when I am going to get a replacement. And anytime I open a new chat they say that’s a new ticket and refer to the old ticket but no one ever emails me about the original ticket. I don’t know the status of this issue and it is the worst customer service I’ve ever experienced. Anyone else having a similar problem? Honestly, I’m not upset that a pixel is out, I know things happen, and it’s a brand new product, that’s just how the luck goes sometimes. I do, however, expect a company to stand behind its product and fix the issue. I paid a lot of money for this device and I would like it to be in 100% working condition. Metas lack of customer service is inexcusable. It’s gotten to the point where I’ve had to file a Better Business Bureau complaint because I am just not getting anywhere with meta-support. Anyone else having better luck that had a pixel out because I know I’m not the only one. Several reddits going on this same issue.
Well it could be there are many headsets with such "small" faults, so they may prioritize you way behind people with bigger issues, I guess. That is why I bought my headset from a local store, I can then return it if it doesn't work properly.
Yeah, I definitely should’ve done through Amazon or some thing but I pre-ordered and figured buying straight from the manufacture was the safest bet. Boy was I wrong. Their lack of communication or updates is the most infuriating part.
Look, meta support has (in my years of experiance) been quite good. But it doesn't look like they've been active at all for the last two weeks straigt😕
I don't know what the deal with this is. I've never seen them be offline at all... Ever... So perhaps they're dealing with some sort of issue on their own part that they haven't said anything about. Maybe they're trying to get to know the quest 3 a bit better so that they can actualy help others with the headsets.
This is quite strange if you ask me. But i'm not sure that it's a coincidence that they stoped right after the launch of the quest 3
Edit: This is false information! Support is still up. It's just a little slow rn
Sorry for jumping to conclutions. I just couln't get contact with @MetaQuestSupport and i saw others with the same issue so i so I thought the worst.
I think that there is a problem with private messageing the @MetaQuestSupport I've been trying to contact them for four days and i've seen that other people had the same issue even one guy that couldn't get in conntact with them for two weeks.
Is this a volume problem or could something be broken?
If this isn't a problem with the system. How will i get my headset fixed. No one seems to be able to help me with my problem.
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