Meta support not responsive - hoping to get help

[Miked270]

I opened a support case and got an email July 19th but haven't heard back since their original response indicating they were looking into the issue and would get back to me, even after multiple follow-ups from my side.

My son hasn't been able to use his oculus in months. His account was disabled because my wife didn't see the emails about needing to verify information. Now both their accounts can't be logged into. I'm trying to help them regain access (when they log in it says they need to contact support). Super frustrated and just hoping there's someone who can help or a way to get a more responsive rep.

[MetaQuestSupport]

Hello, Thank you for contacting us, we understand the situation, however, we advise you to contact our support team privately as in order for us to resolve your issue we will need some confidential information.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[Miked270]

Thanks after posting this I ended up opening a new support case and have a more responsive rep this time. My issue isn't resolved yet but they are actively communicating and making it sound like they'll be able to help. Thanks

[MetaQuestSupport]

Hello, we are happy that your case is being processed, our team will do its best to provide you with adequate support. Please do not hesitate to contact us again if you need further assistance.