Meta suppprt not helping to resolve account issues

[Morpheus3211]

It's been since Christmas since my son got his quest 3.  He setup an account and started using for the first 2 weeks.  Then about a week later got an email for clarification about is age.  Provided the documentation on Facebook and they disabled the account anyways.   Now been dealing with meta quest support for abort 4 months now and still no end in sight to resolving the account disabled issue.  Have not been able use any of the games that was bought under the account.  Also they won't refunded the money.   Is there anyway I can get help getting this resolved?

[JestemBartek]

I Have The Same Problem if you Find way How To Fix It Please Let Me Know🙏🏻

[bambam620.2024]

Having sort of the same issue. I’ve spent a month going back and forth with customer service only to keep getting long emails that basically say wait for the next person to email you. I can’t even add a new account on the headset it’s just totally useless right now. 4 total headsets in my home and not a single one able to use. This has got to be the worse customer service I’ve ever experienced. 

[MetaQuestSupport]

Hey Hey @JestemBartek, @Morpheus3211 and @bambam620.2024 ! We hope you're having a phenomenal day today and thank you for bringing this up to our attention! Thanks for getting back to us with further explanation of the issue that you're currently facing. We totally understand that you and your family wish to get this resolved as soon as possible, and please trust that we want the same. We're sorry this issue is ongoing for you and please continue to reply directly to our emails for us to avoid any confusion or miscommunication. Have a wonderful rest of your day! 

[Jennibee12]

Meta, can you assist me too please!

[MetaQuestSupport]

Hey there, @Jennibee12! We definitely want for you to be able to access your account without issue! We would be happy to take a look into this if you can reach out over a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[Jennibee12]

There doesn't appear to be a button to send a PM? Where do I find it? 

[Choleni]

Hi @Jennibee12 🙂

there is a big blue button in the upper right corner - similar to the reply button here.

Should be look like this

[MetaQuestSupport]

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. There should be a blue button in the right corner at the top of the page. We hope this helps!

We look forward to hearing back from you soon!