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Meta website malfunctions. All over the place. Can’t access store in web browser

TRAMPASAURUSREX
Protege

Can’t access the store from any browser. Won’t load anything. To search the sales. That’s my second reason for deciding to no longer buy games from you. I’m not a fan of the slow moving app that has no way for me to organize and compare products. Also, I was asked about a survey. I did the survey, and it also crashed and said my answers were not submitted. I said, per my suggestions, to actually respond and follow up on reports within a reasonable time. And fix issues, as well as create requested features within a reasonable period of time. Some posts go unread for months. Some do and get a copy and paste boilerplate response and then no follow up for more than a year. Many issues have never been resolved for longer than that. Are you going to fix your browser loading for the oculus store? Anytime soon, before the sale ends? Or are you just going to let the sale go by wasted? How many weeks, months, or years, will it take you to get around to this? 

5 REPLIES 5

TRAMPASAURUSREX
Protege

An error occurred, and your survey response was not submitted.

TRAMPASAURUSREX
Protege

FIX YOUR STORE PAGE BEFORE THE SALE ENDS

TRAMPASAURUSREX
Protege

The actual sale itself, loads the least amount of info. That’s the pic I included. If you select games section, or apps section, individually, then it loads part of them in browser. For the sale it loads nothing. Maybe get someone to fix that. 

Hey there,

 

Thanks for sharing your issue!

 

We understand that you are having issues with the Horizon store in web browser, which we realize can be extremely frustrating however, we would like to help you out with this.

 

To get to the bottom of this issue, we ask that you get in our DM's to allow us to collect some personal details from yourself. 

 

To do this, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

 

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to working together on this. 

 

Talk soon!

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Hi there!

 

We're just touching base with you as we've not received any response direct message from you since then. We're assuming, everything's alright at your end and the issue has been resolved. If you still need assistance on this however (such as trouble sending us a private message, etc.), please don't hesitate to get back to us not only for this but also issues related to Meta products and services.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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