I have gotten a Meta Quest 2, and it wont connect to my phone, doesnt give me an error just sits there and loads forever. Factory Reset it and it still gives me the same same code, and loads endlessly. I tried doing Meta business just to see if i could bypass it but it doesnt even acknowledge business stuff, and says thats it unavailable. It doesnt give me an option to connect it to my own wifi or even give me settings it just gives me the screen with the code that is all when i turn it on.
Hey @B4G3LZ. We know how frustration this can be when your trying to hop into the VR world without issues. Well at least that's the experience we want you to have. No worries friend we're equipped and ready to help with this issue. First we want to thank you for your patience and we appreciate you for trying that factory reset. With this issue we fwant to ensure the following are correct:
Also, we'd like for you to try clearing your Bluetooth cache on your mobile device by following these steps before trying to connect again.
On an Android device
On an iOS device
Let us know if this helps, we're always here to help.
Ive already done this, and it doesnt seem to work. Its the bluetooth on the headset, was even told by other people this is a common thing called the black screen of death even though the meta quest 2 is on and showing the screen it will not connect no matter what.
Hey hey @B4G3LZ. This is not the experience we want you having with your headset. We'd love to take a deeper dive into this issue for. First we'd like to for you to try the following:
If you are still unable to connect to you mobile app after these steps, Please send us a PM by selecting our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hiya @B4G3LZ, we just wanted to check in with you about your headset not connecting. Send us a PM if you still need assistance. If you're unsure how, you can follow the steps in our reply above. We'd love to help you get back on your VR adventure!