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Metaquest charging dock controller won’t wake up

Exteryvr_587
Honored Guest

I got the metaquest 3 charging dock for Xmas however one of the controllers with the rechargeable battery won’t wake up when removed from dock (ie no white light on the controller). However when I open the battery cover and jiggle the battery a little it then comes on. I assume it is an issue with the pins of the battery and the female metal connections in the controller body. I have had meta send replacement batteries but this has not solved it. 

has anyone any ideas how to fix this? 

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