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Mic muted meta horizons

MetaOwner
Honored Guest

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Hello my mic has been muted for 2 months on meta horizons due to a “violation” in trying to figure out how much longer my ban is cause everyone I get on it says it’s for 45 mins but it never goes away, it won’t let me unmute on my wrist or in settings

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1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hello MetaOwner! We would love to go ahead and provide you with additional information in regards to Horizon World violation. Depending on the severity of your code of conduct violation, based on the reported evidence, you may receive a strike upon review by our trained safety specialists and subsequent strikes can accumulate for repeat behavior. Your first strike will result in an email warning and may also result in your microphone being muted in Meta Horizon Worlds. Additional violations will lead to temporarily restricted access to some features including chats, groups, calls, and access to Meta Horizon Worlds. If you think we restricted your profile by mistake, you can submit a review request to Meta. You can submit your review request via the link provided in the warning or notice of suspension email.

 

We hope this information helps, feel free to reach out with any other questions or concerns you may have! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hello MetaOwner! We would love to go ahead and provide you with additional information in regards to Horizon World violation. Depending on the severity of your code of conduct violation, based on the reported evidence, you may receive a strike upon review by our trained safety specialists and subsequent strikes can accumulate for repeat behavior. Your first strike will result in an email warning and may also result in your microphone being muted in Meta Horizon Worlds. Additional violations will lead to temporarily restricted access to some features including chats, groups, calls, and access to Meta Horizon Worlds. If you think we restricted your profile by mistake, you can submit a review request to Meta. You can submit your review request via the link provided in the warning or notice of suspension email.

 

We hope this information helps, feel free to reach out with any other questions or concerns you may have! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Now what do I do if I never got an email about it?

Thanks for reaching out to us, @MetaOwner! We're grateful for the screenshots and background information you provided us with about your situation. We understand that waiting for a suspension to end is not a pleasant experience, so we hope to be of help in finding an end date. If you did not receive a warning or notice of suspension email, how were you notified of your suspension? We'd appreciate it if you could double-check your spam and junk folders for emails, as they can be mistakenly sent there. Regardless, we're still eager to investigate further details of your Horizon World violation and hopefully provide you with an end date for your suspension. In order for us to do so, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information.

 

It's important to remember that you have to be logged in to the community before sending us a private message. To access our profile page, either select our name or click, here! Next, click 'Send a Message' to private message us.

  

Once your private message is received, we will be able to investigate your account and hopefully give you an end date for your suspension. Your time is greatly appreciated and we can't wait to hear back from you!​​​​​​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Knock, knock! We're here to follow up and ensure that you were able to send us a private message and that you're in contact with a support specialist. We're eager to get you back to playing your games and apps, so the sooner you message us, the quicker we can assist you. In your private message, could you also explain when, why, and how you learned about your suspension? Additionally, it would be very helpful if you could include any ticket numbers and screenshots of notifications or emails you may have received. Please do so! Thank you for your time, and we can't wait to hear back from you! ​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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